Is this product suitable for independent heating control?
The COMPUTHERM S100 Wi-Fi sensor centre is not suitable for independent heating control but it is particularly suitable for making an existing central heating system equipped with a thermostat remote controllable by using a COMPUTHERM S100 Wi-Fi sensor centre and a COMPUTHERM S200 Wi-Fi socket simultaneously. For more detailed information please refer to Chapter 5 of the instruction manual.
What type of battery / mains supply is required for the operation of S100?
Batteries are not required for the operation of S100. 5 power supply is required for the operation of the sensor centre that is ensured by the adaptor in the packages of the appliance.
Where can you buy it?
Search this product at our reseller partners. The list of our reseller partner is available at the following link: https://www.computherm.info/en/reseller-partners/.
Where you can find the Instruction Manual of the appliance?
Instructions for installing and operating S100 are available at the following website: https://www.computherm.info/en/computherm-s100-wi-fi-sensor-centre/
From where can you download mobile application of S100?
If you use an Android operating system you can download the application from Google Play Store. If you use iOS operating system you can download the application from iTunes Store. The name of the application is COMPUTHERM S Series.
How many S100 appliances can be used with a single telephone?
The number of the appliances is unlimited. Every commissioned S100 appliance can be added to your profile.
Will several S100 sensor centres used in the same flat disturb each other’s operation?
No. Each sensor centre is connected to the local Wi-Fi network separately and this solution guarantees reliable and trouble-free operation of the appliances.
How can you connect the appliance?
For more detailed information please refer to the Instruction Manual of the appliance (https://www.computherm.info/en/computherm-s100-wi-fi-sensor-centre/).
How can you restart appliance S100?
To restart the appliance pull out the sensor centre of the appliance from the socket then, after 10 seconds have elapsed, connect it again to the mains power source.
What should you do if the signal of your Wi-Fi router is weak and thus S100 is outside the range of the router?
If it is possible, put the router closer to your S100 appliance. Another option is to place a Wi-Fi signal booster between the router and
S100 to extend the range of the router.
What should you do if you encounter a problem related to the Wi-Fi network?
If the appliance cannot be controlled via the Internet because the application indicates that the appliance is inaccessible and does not respond to the modifications then the connection between the appliance and the web interface has been interrupted. This situation may be due to several reasons. The problem is most probably caused by the Wi-Fi router being used. It is expedient to restart the routers from time to time by interrupting and restoring power supply. In most of the cases this type of problems is solved by restarting the router. If the appliance is still inaccessible at the front end after a few minutes have elapsed then it is recommended that the appliance is reconnected to the Wi-Fi network according to Chapter 4.2 of the Instruction Manual. If the connection is successful but the appliance is still inaccessible then it is recommended that the router is set to factory default, because it may occur that the device cannot be connected to the Internet because of some settings.
How does this product continue to function after a power outage?
The appliance does not work without power supply but it memorizes the settings and resumes operation without any intervention after the power supply is restored (the power outage is eliminated).
How can default setting of the appliance be restored (reset)?
Press and hold the button located on the back part of the product for 3 – 5 seconds. Then the product is set back to factory default setting.